Duke Tennis at Sheffield Indoor Tennis Center A-Z Guide

Updated: January 11, 2022
 
Guest Health and Safety Guidelines
Duke University and Duke University Athletics are committed to promoting a safe environment for all game day guests. Guests are encouraged to make the right choice for their own safety and the safety of others around them.
 
Duke will continue to prioritize the health and safety of our extended community. We strongly encourage all individuals to be fully vaccinated and to get their booster shot before attending events on the Duke University campus and expect all visitors to adhere to university, local, and state guidelines. No proof of vaccination will be required.

Guidelines are subject to change throughout the season. Please check GoDuke.com and follow @Duke_GAMEDAY on Twitter for updates leading up to game day.

 

• The city and county of Durham have implemented an indoor mask mandate effective 5:00 PM on August 9. Under this mandate, masks/face coverings are required for all individuals in indoor public spaces regardless of vaccination status.  Duke University requires masks/face coverings for all individuals in indoor public spaces regardless of vaccination status.
  

  • Under the mandate, masks/face coverings are required indoors for all guests over the age of 5 regardless of vaccination status. Masks/face coverings are required at all times except when actively eating or drinking. Please note that indoor areas of outdoor venues (e.g. restrooms, indoor premium/hospitality areas, first aid locations, etc.) are included in this requirement.  
  • Reasonable accommodations for guests with medical or behavioral conditions or disabilities will be available following the provisions of the mandate. Please contact Duke University Disability Management for assistance. 

• Stay Home if Feeling Sick. Guests should not attend a game if they have a fever, cough, shortness of breath, new loss/change in taste or smell, or have recently tested positive for COVID-19.
• An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness, with individuals over 65 years of age and with underlying medical conditions being especially vulnerable. By attending an athletic event on the campus of Duke University, the individual assumes all risks related to exposure to COVID-19.

 
Accessibility Accommodations Information
Please find below a list of disability services currently provided at Sheffield Indoor Tennis Center.  Prior to match day, please feel free to reach out to our disabilities coordinators at 919-668-1329 to help make arrangements for your visit or if you have any special needs, questions or concerns regarding our accessibility and accommodations.
 

• Parking for Persons with Disabilities – is available in the Blue Zone Lots on Wannamaker Drive directly adjacent to Sheffield Indoor Tennis Center. Access to the Blue Zone is available through the Iron Gate entrance on Duke University Road. The closest lot to Sheffield Indoor Tennis Center will be the fifth driveway on the left. An accessible drop-off and pick-up point for persons with disabilities is available in the Blue Zone B-1 Lot located on Towerview Road immediately outside Sheffield Indoor Tennis Center.
• Accessible Entry for Persons with Disabilities – The main accessible entrance to Sheffield Indoor Tennis Center is the south entrance, located directly off the Blue Zone parking lots. The south entrance leads directly onto the elevated seated platform. All doors to Sheffield Indoor Tennis Center open one (1) hour prior to the match.  
• Accessible Seating for Persons with Disabilities – is available along the front of seating area above the courts.
• Accessible Restrooms for Persons with Disabilities – There are limited accessible Men’s and Women’s restrooms in Sheffield Indoor Tennis Center. For assistance, please see the Match Manager located in the seating area above Court 1.  
• Accessibility for Service Animals – Duke University Athletics welcomes trained Service Animals to Ambler Tennis Stadium.  A Service Animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.  A Service Animal must be under the control of the handler at all times.  A Service Animal must be leashed or tethered unless doing so would interfere with the task that it was trained to perform for the individual with a disability.  A Service Animal must not show aggression toward people or other animals.  A Service Animal does not bark, growl, or whine unless trained to do so as a warning sign to the handler.  A Service Animal does not solicit food or other items from the general public.  A Service Animal’s work does not disrupt the normal course of business. Service Animals should wear current rabies vaccination tags at all times or provide proof of vaccination upon request. If a Service Animal is found in violation of these guidelines, the Service Animal will be excluded from the facility or event.
• Accessibility for Service Animals in Training – In North Carolina, Service Animals in Training have the same access rights as people with disabilities using a Service Animal.  The Service Animal in Training must wear a collar and leash, harness or cape that identifies it as a Service Animal in Training.  Service Animals in Training should wear current rabies vaccination tags at all times or provide proof of vaccination upon request. The trainer is liable for any damage caused by the animal while on Duke property.  Service Animals in Training must be under the control of the handler at all times, must be housebroken, and must follow all behavior guidelines established for fully trained Service Animals.  If the Service Animal in Training is found in violation of these guidelines, the Service Animal in Training will be excluded from Ambler Tennis Stadium.  

Alcohol
It is strictly prohibited to bring alcohol into Sheffield Indoor Tennis Center. Individuals violating this policy are subject to ejection from the stadium.
 
ATM

There are no ATMs inside Sheffield Indoor Tennis Center. The BB&T ATM is located outside of the Johnson Family Team Store on Tribull Plaza, across from Cameron Indoor Stadium and is accessible 24-7. The ATM only dispenses cash ($20 increments) and does not take deposits.
 
Bag Policy
Bags of all sizes are permitted inside Sheffield Indoor Tennis Center on match day. All personal items are subject to inspection by the Game Manager prior to entry.
 
Banners and Signs
Banners and Signs are permitted inside Sheffield Indoor Tennis Center; however, Duke reserves the right to prohibit or require the cessation of any display of a banner or sign that obstructs the view of other fans, obscures stadium signage, can be considered an advertisement, or is determined to be obscene, vulgar, indecent, inappropriate, or derogatory. 
 
Camera Policy
Hand-held still cameras are permitted for personal use only. Cameras with a lens longer than four (4) inches are not permitted.  Video cameras are permitted to be used during pre-match warm-ups only. Video cameras are prohibited from filming the match.
 
Concessions
There will be no concessions sold in Sheffield Indoor Tennis Center on match day.
 
Conduct
Duke Athletics expects all fans to conduct themselves in an appropriate manner at all times before, during, and after the competition. We expect all fans to treat other fans, players, coaches, and officials with courtesy. Please join us in creating a fun, safe, family atmosphere at Sheffield Indoor Tennis Center by not:

• Interfering with other guests’ ability to enjoy the game
• Using or displaying foul or abusive language or gestures
• Appearing to be intoxicated or in a diminished capacity
• Entering the competition or restricted access areas
• Smoking except in designated areas, starting on July 1^st, 2020 Duke University will become a tobacco free campus
• Throwing objects onto the competition area or within the venue
• Otherwise being disorderly

 
Guests are reminded that in tennis, spectator behavior can have a direct impact on the match as point penalties are assessed to the players for inappropriate actions in the stands. Cheer on the Blue Devils but cheering with the intent to abuse or distract opponents is not acceptable.
 
Violators are subject to ejection and possible arrest. Fans should contact the Match Manager in the seating area behind Court 1 if they feel someone is not acting appropriately.
 
Driving Directions
The GPS address for match day parking at Sheffield Indoor Center is listed below. For turn-by-turn directions from your starting destination, please use the “Destination” button in the upper left corner of the link below.
 
Blue Zone Parking Lots
2300 Duke University Road
Durham, NC 27708
http://maps.duke.edu/map/index.php?id=21#!ct/187,188,10350,186?m/39638
 
Doors (Entrance into stadium)
All doors to Sheffield Indoor Tennis Center will open one (1) hour prior to the start of the match. 

• The main entrance is located off the Blue Zone parking lot at the south end of Sheffield Indoor Tennis Center above Court 6.
• Additional entry is available on the north end of Sheffield Indoor Tennis Center adjacent to the outdoor practice courts behind Court 5.

 
All purses, bags and strollers are permitted into Sheffield Indoor Tennis Center. However, all bags are subject to search by the Match Manager.
 
Emergency Preparedness

• During any emergency inside the stadium, follow the directions of the PA announcer, Duke Athletics staff, and emergency responders. 
• Always designate a pre-determined location both inside and outside the stadium to meet friends and family in case you get separated or in the event of an emergency.
• Upon arriving at your seat location, first find the nearest exit and then locate an alternate exit in case of emergency. Exit doors for the stadium are located at:

  • South Entrance – Upper Level – main entry door located above Court 6 – accessible for guests with disabilities
  • North Entrance – Court Level – entry door located behind Court 5 – stairs required for access from seating area
  • Court Level Emergency Exits – marked emergency exit doors located behind Courts 2 and 6 – stairs required for access from seating area

• If you see or become aware of any activity that is unusual, suspicious or causes you concern, report the activity to the nearest Duke Athletics staff or tweet @Duke_GAMEDAY.
• Emergency vehicles may be present in and around the stadium. Please do not obstruct the path of travel of a fire truck or emergency vehicle or interfere with any of their operations.  Vehicles or objects (tables, tents, tailgate games, etc.) blocking emergency vehicles, designated fire lanes, stadium exits or exit paths, or vehicle/pedestrian traffic in general will be removed and dealt with in a manner deemed appropriate by stadium officials. Vehicles are subject to being towed at the owner’s expense.
• Monitor the weather prior to the match.  Take the necessary precautions to protect your family and friends in the event of severe weather before, during, or after the match.  In the event of tornadic activity during the match, please be prepared to evacuate the stadium and follow the direction of Duke Athletics staff.

 
Entertainment
 
First Aid/Emergency Medical Assistance
In case of emergency, contact any Duke Athletics staff or call Duke Police at (919) 684-2444.
 
Food and Beverage
Outside food and beverage are permitted inside Sheffield Indoor Tennis Center.  Please throw away trash and recycling in the appropriate receptacles. 
 
Guest Services
If you are in need of assistance or information, please ask Duke Athletics Staff. The Match Manager will be available for assistance.
 
Hotels
 
Lost and Found
If any article is lost or found in the stadium, please inquire about or report the item to any Duke Athletics staff. All lost and found items not picked up prior to the end of the match will be available for pick-up the following business day by calling 919-668-5658 or email [email protected]. Unclaimed lost and found items will be retained for thirty (30) days following the event. After that time, any unclaimed items will be discarded.
 
Merchandise
The Johnson Family Team Store is located in the Scott Family Athletics Performance Center on Tribull Plaza across from Cameron Indoor Stadium.  For store hours, visit the Duke Stores website – https://www.dukestores.duke.edu/hours/.
 
Operational Information
For more information on Duke Tennis game days, please visit GoDuke.com, the official website of Duke Athletics  Special game day parking alerts and information will be available on the Men’s Tennis, Women’s Tennis and Facilities & Game Operations pages .Additional information is also available via Twitter by following @DukeMTEN, @DukeWTEN and @Duke_GAMEDAY.
 
Parking and Traffic Information
Sheffield Indoor Tennis Center Facility and Parking Map
 

• General Public Parking – Free parking is available for matches in the Blue Zone parking lots located on Wannamaker Drive.  Access to the Blue Zone is located off of Duke University Road.  The parking area will be open beginning two (2) hours prior to the match. 

  Due to daily parking operations, there is limited parking available in the B-1 Lot, immediately outside Sheffield Indoor Tennis Center. Please reserve available spaces for guests with disabilities and park in the B-3 or B-5 Lot. Guests are asked to follow the directions of the parking attendants at all times. Vehicles parked in unmarked spaces, on landscaped areas, or in the marked “IM Permits Only” parking area are subject to being ticketed and towed.

• General Public Parking for Persons with Disabilities – Is available in the Blue Zone Lots on Wannamaker Drive directly adjacent to Sheffield Indoor Tennis Center. An accessible drop-off and pick-up point for persons with disabilities is available in the Blue Zone B-1 Lot located on Towerview Road immediately outside Sheffield Indoor Tennis Center.  
• Basketball Game Day Parking Alert – $10 Charge to Park – When tennis matches coincide with Duke Men’s Basketball home game days, Duke Tennis match day parking will be in the Blue Zone but there will be a $10 charge to park – cash only.  Specific details will be provided in a parking & traffic alert on www.goduke.com/gameday prior to game day.
• Tailgating – Tailgating is permitted in the Blue Zone Lots. Tents, tables, tarps or canopies ARE NOT permitted if they impede foot or vehicular traffic or if they extend into additional parking space.  
• Parking Disclaimer – Duke University assumes no responsibility for loss through fire, theft, collision, or otherwise to the car or contents. Vehicles are parked at the owner’s risk. Please lock your vehicle.
• Parking Emergency Information – In case of emergency please dial 919-684-2444 for Duke Police Emergency Dispatch or 911 for Durham County.  Duke Police will be the primary responder on-campus for emergency calls.  Durham Police will be the primary responder off-campus for emergency calls.  If an emergency occurs and authorities are contacted, please designate someone in your party to help direct emergency personnel to the emergency location.   

Pets
Personal pets are not permitted inside Sheffield Tennis Center.
 
Programs
Match programs are available for free on a first come, first serve basis in the seating area behind Court 1.
 
Prohibited Items
For the safety and game day experience of all fans, the following items are prohibited from entering the stadium:

• Alcoholic beverages
• Artificial noisemakers
• Backpacks and large bags (Exceptions: Medical & childcare reasons)
• Balloons
• Balls and Frisbees
• Cameras w/lens over 4 inches
• Coolers and containers (ice chests, thermoses, cups, bottles, or other like containers)
• Drones and Unmanned Aircraft Systems (UAS) –https://drones.duke.edu/policies
• Hazardous materials
• Items obstructing sightlines of other fans
• Laser pointers
• Outside chairs (lounge chairs, folding chairs, etc.)
• Pets (exception: service animals)
• Selfie Sticks
• Shoes with wheels (wheelies)
• Weapons of any kind (including pocket knives)

 
Duke University reserves the right to deny anyone or anything from entering the stadium.  Any such items should be returned to your vehicle and/or discarded.  All fans are subject to search before entering the stadium.
 
For the safety of all in attendance, bags/items are not permitted to be left unattended outside of Sheffield Indoor Tennis Center.  Unattended items found outside the stadium will be disposed of or dealt with in in a manner deemed appropriate by stadium officials.  Duke University and Duke Athletics are not responsible for loss of any unattended items.
 
Re-entry
Fans may leave and re-enter Sheffield Indoor Tennis Center at any time during the match.
 
Restrooms
Restrooms in the Sheffield Indoor Tennis Center open one (1) hour prior to the match. Men’s and Women’s Restrooms are located behind Courts 1 and 2 on the lower level below the seating area. The restrooms can be accessed by using the stairs on the north side of the seating area. 
 
There are limited accessible Men’s and Women’s restrooms in Sheffield Indoor Tennis Center. For assistance with accessible restrooms or a gender-neutral family restroom, please see the Match Manager located in the seating area above Court 1.
 
Seating
Spectator seating is located on the upper level of Sheffield Indoor Tennis Center above all courts. All bleacher seating is first-come, first-serve. Accessible seating is available alongside the bleachers above each court along the seating area.
 
Service Animals
Duke University Athletics welcomes trained Service Animals to Sheffield Tennis Center.  A Service Animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.  A Service Animal must be under the control of the handler at all times.  A Service Animal must be leashed or tethered unless doing so would interfere with the task that it was trained to perform for the individual with a disability.  A Service Animal must not show aggression toward people or other animals.  A Service Animal does not bark, growl, or whine unless trained to do so as a warning sign to the handler.  A Service Animal does not solicit food or other items from the general public.  A Service Animal’s work does not disrupt the normal course of business. Service Animals should wear current rabies vaccination tags at all times or provide proof of vaccination upon request. If a Service Animal is found in violation of these guidelines, the Service Animal will be excluded from the facility or event.
 
Service Animals in Training
In North Carolina, Service Animals in Training have the same access rights as people with disabilities using a Service Animal.  The Service Animal in Training must wear a collar and leash, harness or cape that identifies it as a Service Animal in Training.  Service Animals in Training should wear current rabies vaccination tags at all times or provide proof of vaccination upon request. The trainer is liable for any damage caused by the animal while on Duke property.  Service Animals in Training must be under the control of the handler at all times, must be housebroken, and must follow all behavior guidelines established for fully trained Service Animals.  If the Service Animal in Training is found in violation of these guidelines, the Service Animal in Training will be excluded from Sheffield Tennis Center.
 
Smoking
As of July 1, 2020, Duke University is a Tobacco-Free Campus, including match days at Sheffield Tennis Center. The policy prohibits the use of all tobacco-based products, including but not limited to cigarettes, cigars, cigarillos, chewing tobacco, snuff, and electronic smoking devices (including e-cigarettes, vaping products, and IQOS). For more information on Duke University’s Tobacco-Free Campus policy, visit https://healthy.duke.edu/tobaccofree/.
 
Stadium Map
 
Tickets
All Duke regular season home tennis events at Sheffield Indoor Tennis Center are free to the public. No tickets are necessary.
 
Umbrellas
Umbrellas are permitted inside the Sheffield Indoor Tennis Center.